Emergency Response & Feedback System
A state-of-the-art call center for emergency response and feedback
What it is
A state-of-the-art emergency response and feedback system. A unified and connected call center to receive emergency calls and then dispatch responders efficiently. It helps to minimize response. It can capture public feedback and responder feedback. It can track responders and their activities.
A unified and connected call center to receive emergency calls and dispatch responders efficiently — minimizing response time. Captures public and responder feedback, and tracks responders and their activities.
What you get with Emergency Response & Feedback
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Unified call centerOne console for 15-style emergency lines, with automatic number identification and call recording.
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Smart dispatchDispatch the nearest available unit based on live GPS, traffic and unit status — not just the closest station.
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Response-time analyticsTrack call-to-dispatch and dispatch-to-arrival times, with breakdowns by district and time of day.
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Public feedback captureAfter an incident closes, the system can call/SMS the citizen to capture satisfaction feedback.
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Responder feedbackOfficers log short feedback reports after every call — useful for after-action reviews.
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Real-time dashboardsLive wallboard for the control room: active calls, dispatched units, response times, hot spots.
How departments use it
A few representative scenarios — your deployment will be configured to your SOPs.
- Receiving and dispatching 15-style emergency calls from a city-wide control room
- Tracking response-time SLAs across districts
- Capturing citizen feedback after resolved incidents
- After-action review of a major incident
Related E-Police solutions
Most departments deploy Emergency Response & Feedback alongside the modules below.
Fleet Management
A comprehensive, real-time fleet management system using advanced GPS / GLONASS / BeiDou trackers. Incorporates patrolling routes and stops, and helps manage fuel allocation and audit.
Read more →Community Apps
A suite of mobile applications for both police officers and citizens — quick incident reporting, anonymous tip submission, missing-person alerts, and two-way safety communication.
Read more →Vehicle Verification (ANPR)
Automatic Number Plate Recognition cameras linked to a centralized database — so a checkpost officer gets an instant alert the moment a flagged or stolen vehicle passes.
Read more →